Refund Policy – GPL WEBSITE
At GPL WEBSITE, we strive to ensure customer satisfaction. Here is our refund policy to provide clarity on the process:
Refund Request: Customers can request a refund on the same day of purchase. No refunds will be processed after 3 days from the purchase date.
Product Issues: Refunds are initiated if the purchased product is found to be non-functional. Customers can raise a refund request by contacting us via email at support@gplwebsite.com, Whatsapp, or through the support ticket system.
Refund Limitations: Refunds will not be issued under the following circumstances:
- Inability to install the downloaded theme or plugin.
- Theme or plugin incompatibility with hosting or WordPress.
- Requirement of a license or purchase code for activation.
- Website breakage during theme or plugin installation.
Payment Gateway Charges: A payment gateway charge will be deducted from the refund amount. For example, if a product is purchased for $2, and the payment gateway charges $0.5, the refund amount will be $1.5.
Membership Plans:
- Starter membership and RESELLER MEMBERSHIP monthly are non-refundable.
- Other memberships will be partially refunded after deducting payment gateway charges and the number of products downloaded (costing $2 per download).
Digital Products Policy: Once digital software is purchased and downloaded, there is no provision for return. Refunds are only applicable if the product is non-functional or damaged.
Original Licensed Products: Refunds are not applicable for activated original licenses. Exchange or full refund options are available for unactivated licenses, with a deduction for payment gateway fees.
Refund Processing Time: Refunds may take 3-10 days to reflect in the customer’s payment account, depending on the payment medium and bank location.
We aim to address any concerns promptly. Thank you for choosing GPL WEBSITE.
Cheers, GPL WEBSITE Team